© Nintendo LifeAfter more than 25,000 consumer complaints in countries such as France, Portugal, Italy, Norway, Slovakia, Slovenia and Greece, the European Consumers’ Organization (BEUC) has called on Nintendo to properly investigate Joy-Con drift (thanks, Eurogamer).
Acting as the EU Joint Consumer Program, the BEUC has lodged its own complaints with the European Commission and national consumer protection authorities across Europe, claiming that Joy-Con drift in most cases (in fact 88%) within the first two clear has become. years of ownership. The BEUC alleges that Nintendo violates existing rules to prevent “premature aging and misleading omission of important consumer information”.
The organization is also asking Nintendo to repair all affected Joy-Con for free and to notify consumers that the controllers have a “limited lifespan” due to the issue.
BEEF boss Monique Goyens said:
Consumers assume that the products they buy, according to justified expectations, take a suitable amount of time, and that they do not have to pay for expensive replacements due to a technical defect. Nintendo must now devise good solutions for the thousands of consumers affected by this problem.
More than one class action lawsuit has been filed against Nintendo on this subject, most recently from Canada. Previous cases have been filed in France and the United States.
Nintendo sent out mixed messages on the issue; while President Shuntaro Furukawa apologized for the problem in June last year, the American law firm Chimicles Schwartz Kriner & Donaldson-Smith claimed in October that Nintendo did not consider it a ‘real problem’.