Verizon Fios, the company’s optical network, appears to be experiencing disruptions in many places on the U.S. East Coast.
There are more than 22,000 user reports of problems with Verizon on Downdetector, and there appear to be hotspots on Downdetector’s interruption map for Verizon in Boston, New York, Washington, DC, and more. A couple Edge staff also experience interruptions.
:format(webp):no_upscale()/cdn.vox-cdn.com/uploads/chorus_asset/file/22260844/Screen_Shot_2021_01_26_at_9.25.33_AM.png)
Many people on Twitter are also reporting problems with their Fios service. Verizon’s support account responded to some individuals who reported issues, say it it was ‘informed of a possible disruption in the area’. The account also said there was a fiber cut in Brooklyn, which may be the cause of the problems for some.
We have been informed of a possible disruption in the area and our technicians are working to resolve as soon as possible. You can visit https://t.co/MFnsE6wLnF for updates once the issue is confirmed.
^ DNS– Verizon Support (@VerizonSupport) 26 January 2021
People have also reported issues with Google, Zoom, Gmail, and more on Downdetector, but the reports appear to come from the same sites that are experiencing issues with Fios. Google and Zoom’s status pages do not show any interruptions, so it’s possible that issues with the services on the East Coast are linked to the Fios interruption.
We asked Verizon to comment, and the company says it is currently under investigation.