A strange disruption is affecting Internet users in the northeastern United States. It’s not entirely clear what’s going on, but it’s definitely annoying.
At around 12 o’clock on Tuesday, reports of an interruption began to flow in. DownDetector, which detects online service interruptions. But it is not limited to just one company; users have reported issues with Comcast, Google, Zoom, YouTube, Slack, Amazon Web Services, and many others. (AWS’s own status page indicates that his services are working normally, for what they are worth.)
Although the cause (or causes) remains unconfirmed, a cut Verizon fiber optic cable in Brooklyn, New York, may be the culprit. Verizon Customer Service confirm on Twitter that one of its cables has been cut off, and customers said they received email notification of the interruption.
Not all services and not all users are equally affected. Even among the Gizmodo staff in New York, the problem just seems … weird. One editor accessed Slack, but Google services was down. Others experienced slower response times while still being able to access all services they tried to use.
At the time of writing, it appears that several services, including Google and Zoom, are back online. Others remain inaccessible to some users.
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A Verizon spokesman said in an email that they were investigating the matter.
According to an AWS spokesperson, this is related to an internet service provider and not AWS itself. In an email, a Google spokesman quoted AWS as saying, “We are aware of reports regarding issues affecting access to some Google products, but have not found any issues with our services. We continue with investigation. ”
We also reached out to Comcast for clarity on the outage and will update when we hear back. Let us know what you see in the comments if the interruption affects you.
Update 13:25 ET, January 26: AWS has confirmed that issues experienced by customers are related to an internet service provider, not AWS. Google said it ‘s investigated the issue but found no problems with its services.