- Thousands of users have reported issues with Vanguard, TD Ameritrade and Charles Schwab’s trading platforms.
- Charles Schwab tweeted that it was working to resolve the issue, and TD Ameritrade told Insider that the issue was “due to heavy volumes.”
- The reports come as the stock market continues a frenzy surrounding GameStop’s share.
- Visit Business Insider’s homepage for more stories.
Some users are reporting issues with the online trading platforms Vanguard, TD Ameritrade and Charles Schwab.
There were more than 2,700 reports on DownDetector Wednesday morning about users experiencing issues with Vanguard. More than 15,000 users reported problems with TD Ameritrade around 10:00 a.m. Wednesday, and Charles Schwab’s trading platform saw 2,700 user complaints.
Spokesmen for Charles Schwab and Vanguard did not immediately respond to insider requests for comment.
TD Ameritrade confirmed in an email to Insider that some of its customers may be “slow” or having trouble accessing their mobile platform accounts “due to heavy volumes.” The company, meanwhile, told Insider in a follow-up email that the issue had been resolved.
“Customers have access to their accounts and transactions are processed as usual on all TD Ameritrade platforms,” TD Ameritrade told Insider.
Charles Schwab tweeted, confirming that “some customers are having problems with online shopping” and that they are working to resolve the issue. This discouraged customers from resuming trading as it could be duplicated due to the technical issue.
—Charles Schwab Corp (@CharlesSchwab) 27 January 2021
In an attempt to gain access to Vanguard, an Insider reporter was shown the error message: “The server encountered an internal error or configuration and could not complete your request.”
The reports come as the stock market continues a frenzy surrounding the gaming company GameStop. Members of the Reddit forum r / WallStreetBets have been jointly and purposefully offering GameStop shares since January 11, using new investors to take part in the buzzing event. The company’s shares have soared more than 1,200%.
The Reddit page r / WallStreetBets appeared to be down for a short time on Wednesday morning.