Lisa Irving, a California resident, said she was denied rides or verbally abused 14 times in 2016 and 2018, Irving’s attorney Adam Wolf told CNN.
“Whether its executives are employees or independent contractors, Uber is nonetheless subject to the ADA because of its contractual relationship with its executives,” the award reads.
“We are proud that Uber’s technology has helped blind people get rides and regret Ms Irving’s experience. Drivers using the Uber app are expected to serve riders with service animals and accessibility. and other laws will be complied with, and we regularly provide training to managers on Our dedicated team investigates every complaint and takes appropriate action, “the company said in a statement.
In addition to the fact that he was not denied, Irving said according to the award that some drivers who came to pick her up verbally became abusive with her and her service dog Bernie.
She alleged that a few rides that were denied to her resulted in her being late for work and ‘according to the award contributed to her separation from her employer.
According to the award, Irving said she felt unsafe due to at least one driver’s behavior.
“[The driver] shouted at her to get out of his car at least fifteen times, pull over at some point to demand that she get out of a dangerous environment and make her feel helpless by his intimidation and threats, ‘the arbitrator wrote.
According to the award, Irving filed complaints against the driver with Uber.
“Uber is liable for each of these incidents under the DOJ’s interpretation of the ADA, as well as for Uber’s contractual oversight of its drivers and for the failure to prevent discrimination by properly training its workers,” the award reads.
“Of all Americans to be liberated by the Revolutionary Revolution, the blind and visually impaired are among those who benefit most from it. The track record of major rideshare services was at best uncomfortable and at worst openly discriminatory. “Americans with Disabilities Act, a guide dog must be able to go wherever a blind person can go,” Irving’s attorney, Catherine Cabalo, said in a statement.