A widespread internet outage affected Spectrum’s customers in Maine and New Hampshire on Monday night.
“We are aware of an issue that is currently affecting Spectrum customers in Maine,” Spectrum tweeted just before 6 p.m. ‘We work diligently to restore your service as soon as possible and apologize for the inconvenience. Thank you for your patience. “
A company spokesman said two separate fiber breaks caused the cause of more than two hours. The service appears to have been restored in about 20 hours, but a spokesman did not say whether all of the 440,000 residential and business customers in the business had been repaired by that time.
We’re aware of an issue affecting services for Spectrum customers in Maine at this time. We work diligently to repair your service as soon as possible and apologize for any inconvenience. Thank you for your patience.
– Ask Spectrum (@Ask_Spectrum) 5 April 2021
“We have identified two separate fiber breaks in our network that affect the services for Spectrum customers in Maine and New Hampshire,” Heidi Vandenbrouck said in an email Monday night. “These separate interruptions have affected our excess path, which normally serves as a backup, if an interruption or damage occurs in any part of the network.”
Vandenbrouck later said service to Maine and New Hampshire had been diverted to reconnect customers as soon as possible, but workers were still repairing the outages in the network that caused the outage.
She did not say how many of Spectrum’s 440,000 residential and business customers in Maine were affected by the outage Monday night.
This story will be updated.
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