21/03/2021 In a virtual meeting organized by Mercer about health management and digitalization ensuring employee well-being, companies and insurers debated about health, both physically and emotionally, being seen specifically during the pandemic, the objective.
Each time it is easier to find companies that have the benefit of their employees in their objectives. It seems that the Mayor of companies offers a wide range of policies and interventions designed to support workers, who respect their careers, physical and mental health and other factors that contribute to their general well-being.
In a virtual organization for Trader about management of health and digitalisation ensuring the benefit of the employee, companies and insurers have debated about how the pandemic has led to health, both physically and emotionally, as the main objective of all of them. Cristina de Pablo, Head of Posts and Mercer Marsh Benefits, commenced discussion of the current situation and the tendencies that are being investigated. “There is already one more concern for giving health coverage. For these companies have held that they will respond to this inquiry by the employees, adjudicated in the case of expatriates, with distinct formulations. Worked to ensure coverage, potentially provided specific solutions that required the situation, and sought alternative assistance access to physics such as telemedicine or Covid-19 attention channels. ”
In terms of the trends that there are three common elements in all of these organizations:
“The ability to adapt to change, digitalization and emotional well-being, in a situation of poor pandemic, and disorders related to mental health, potentiating the psychological attention and strategies of wellness associations”, explain De Pablo.
And given that this situation affects the insurance companies, as long as the endowment is covered by services or covers, the sectors of the sector are appointed: “It’s obvious that there is a potential for digitalisation, maintaining flexibility for one of the employee’s personal staff, quizzes one “Collaboration with public health, an increment of resources in the medical provision, management of the changing model and mediating risks, and generating quality data in relation to the performance and distribution of the medical guest”, apunta Cristina.
A continuation, Verónica Villasevil, Head of Health and Safety at ING, as regards the experience of success that the ING Bank has had during the protection of its employees before this pandemic. “Looking at the day and day of our professionals is much more than just working hard. It is a key priority for the bank to provide personal security to our workers. In accordance with the person being better, there is more to the business and it is also reflected in the service we have as a bank ”.
The pandemic has a right to retaliate against all organizations, and for ING the mayor of the media, who has been the prime mover since the telecommunications operation. “For a long time now we have had to respond to the needs of our workers, which are not the same as the one we have. We have many fast, flexible and intermediate tools, adapting to all processes and more than 85% of the plant has telabraba, creating specific plans. In addition, we can provide all our collaborators with a psychological assistance service, resilience courses, mindfulness sessions to learn to overcome adversity and take care of their emotional well-being “, analysis Villasevil.
Moreover, the banking group is aware of the opportunity to attract and retain talent with these politicians; “It’s key to make the employee work in a good company, that he is careful and that he can create, is not only as professional as a person. There are aspects such as the salary and the vacations that he determines in other eras, but he values the aspect of property more ”, finalize Veronica.
After ING’s intervention, a month round with the most important companies of the insurer sector regarding the digital transformation and the future of the sector. Elena Vidal, Director of Area of Quality and New Services of Adeslas Security, explained that the concept of digital transformation is in fact a change process about which patients, doctors and insurers need to operate. “Always with a common goal, looking for the best health results for our clients / patients and bringing efficiency and sustainability”.
Alberto E. Porciani, CEO of Top Doctors think that the great thing is the professionals in medicine: “We believe that the great retaliation is not the patient, which is in the process of transformation, is not the medicine that is necessary to learn to use technological tools that are constantly evolving to consult a phygital model, in which it is called Prescription medicines with online quotes, realized through telemedicine platforms that ensure the same service and with the different guarantees ”. Jesús Jerónimo, Director of Transformación Digital de Sanitas, cree que la pandemia, a pesar de haber sido un period muy difikile, ha abierto oportunidades a la digital transformation, “The only good thing that has caused the pandemic is that there is a major precipitator of the digital transformation in the sector. In a complete pandemic we have been asked to do more than 5,000 daily and consultative diary consultations, and the time has passed, many things are happening. With the creams we have come to find, fundamentally the telemedicine and video consulting part ”.
For the most part, Julio Lorca, director of Desarrollo de Salud Digital DKV, think that the insurer should change, from an economic plan to a customization of individualized plans.
“We need to think more about the patient’s emotional part and not focus on rationalizing concepts. The insurers do not need to be an intermediary to actually be a partner / company of the end customer. Y eso plantea retos. The world we are in is indefinite; we tend to have a lot of volatility, a large virtualization of the sector and we will reduce the inconvenience to the customer ”.