Nintendo Switch Concierge is a new service that allows console owners to learn more about their system. Switch owners can schedule an appointment with Nintendo representatives through Microsoft Teams to discuss a number of potential topics, including customization, games to play, security and privacy, and more. The service is “only open to those who have recently purchased a Nintendo Switch system”, although Nintendo did not offer a specific window. Either way, it’s interesting to see that Nintendo uses Microsoft technology for these kinds of services, and this is just another indication of how the relationship between the two companies has grown since Microsoft first launched the console business started!
Those interested in checking out the Nintendo Switch Concierge service should keep in mind that there are a handful of restrictions. Users must be 18 years or older and limited to one session per person. Nintendo also reserves the right to collect videos of you, your voice and your environment in order to communicate with you, answer your questions and enable Nintendo to provide you with the requested service. “The service is completely free.
While Concierge would not be possible without Microsoft, there is something inherent to Nintendo to the concept; after all, it’s the same company that created things like the Nintendo Power Line! Nintendo Switch Concierge sounds like a spiritual evolution of that type of concept, though gamers are unlikely to receive any real hints about the games themselves. However, the idea of getting Nintendo help directly from the company is almost as old as the NES. Since Switch is currently performing quite well for Nintendo, it only makes sense that the company would look for ways to accommodate newcomers!
It will be interesting to see if new users accept the option or not, and how useful it will ultimately be! There are certainly many promises to the concept, but it remains to be seen how it will work in practice. It is possible that many users may not find it comfortable to talk to a company representative, and that the concept of recording may turn off others.
Readers can get more information about the service and how to schedule an appointment by viewing the official Nintendo website here.
What do you think of the Nintendo Switch Concierge concept? Would you be interested in looking at the service? Let us know in the comments or share your thoughts directly on Twitter at @Marcdachamp to play all games!