When Mercedes-Benz introduced the eCall system, it sounded pretty damn promising – to automatically call emergency services to your location if you need help? I’ll take it. The only problem is that the system has an error, and the error resulted in the recall of 1.3 million vehicles.
Yes. This is because the eCall system sent the emergencies the wrong place. Somehow, after an accident, the vehicle’s location would be misplaced, meaning emergency responders would rush away somewhere else to see that there were no injured Mercedes-Benz waiting for help. And even worse, the passengers in the accident did not get the necessary help.
According to a chronology of events, Mercedes-Benz first became aware of the case in 2019, but did not have a record of other similar incidents to compare with. At the time, it was a single case in Europe that could have been caused by various problems. Nevertheless, Mercedes has begun an investigation to see where the problem comes from and how it can be fixed.
But by mid-2020, the problem was inevitable. The National Highway Traffic Safety Administration (NHTSA) notes that the chances are slim that not all recalled cars have the eCall error, but it is not worth taking the risk. Finally, it determined that 100 percent of the 1,229,258 recalled vehicles are expected some problem with the eCall system.
Mercedes-Benz USA recalls certain 2016-2021 CLA class, GLA class, GLE class, GLS class, SLC class, A-class, GT-class, C-class, E-class, S-class, CLS class, SL class, B class, CAP class, GLC class and G class vehicles. You can always NHTSA website and enter your VIN to see if your vehicle is affected.
G / O Media can get a commission
Mercedes plans to fix the problem via a software update, but you still need to take your vehicle to the dealer to correct it.