How to remove KB5000802 update to resolve blue screen issues on Windows 10

As part of the March 2021 Patch Tuesday, Microsoft released the KB5000802 update for devices running Windows 10 version 20H2, version 2004, and even version 21H1 in the Beta Channel. Although the update was intended to address security issues, some users reported a Blue Screen of Death (BSoD) shortly after its launch.

According to Microsoft, the blue screen is caused by a APC_INDEX_MISMATCH error when trying to print from some programs. And it seems accurate, because many users have said that the error may occur if they print anything from Kyocera, Ricoh, Zebra, and other printers, and when they try to send a print job from Notepad, Office, and other applications.

Microsoft says it is currently investigating the issue, but it does not offer a time frame or solution to mitigate it. If you happen to be among those affected by this buggy release, it is possible to remove the update KB5000802 from Windows 10 until a permanent fix has arrived.

In this Windows 10 guide, we will walk you through the steps to remove the KB5000802 update if it causes problems on your computer. If you have not installed the update, we will also outline the steps to prevent your device from automatically downloading and installing this patch.

How to remove update KB5000802 from Windows 10

Use the following steps to remove update KB5000802 to troubleshoot the blue screen while pressing Windows 10:

1. Open up Institutions.
2. Click on Update and security.
3. Click on Windows Update.

4. Click on the View update history button.

   

   Source: Windows Central

5. Click on the Remove updates option.

   

   Source: Windows Central

6. Choose the Security Update for Microsoft Windows (KB5000802) Update.

7. Click on the Remove button.

   

   Source: Windows Central

8. Click on the Yes button.
9. Click on the Restart button.

After completing these steps, the update will be removed and your device will revert to the previous version, resolving issues that may have caused this version.

This typo also affects older versions, including Windows 10 version 1909 with update KB5000808, version 1809 with update KB5000822 and version 1803 with update KB5000809. If you are using one of these older versions, you can also use the steps above to mitigate the problem.

How to skip KB5000802 on Windows 10

If the update is not already installed, interrupting automatic updates may help prevent the error update from being installed automatically until there is a permanent fix.

Use the following steps to skip update KB5000802:

1. Open up Institutions.
2. Click on Update and security.
3. Click on Windows Update.

4. Click on the Advanced options button.

   

   Source: Windows Central

5. Use the section under the “Pause Updates” section Pause until menu and select the last available date.

   

   Source: Windows Central

After completing the steps, Windows Update will no longer attempt to install the cumulative updates until the date you specified in the setting.

Although it is not recommended to use a computer without maintenance and security updates, you can also disable Windows Update by using the Local Group Policy Editor and Register.

More Windows 10 resources

Visit the following resources for more helpful articles, coverage, and answers to frequently asked questions about Windows 10: