Each time it is easier to find companies that have the benefit of their employees in their objectives. It seems that the Mayor of companies offers a wide range of policies and interventions designed to support workers, who respect their careers, physical and mental health and other factors that contribute to their general well-being.
In a virtual, organizational por Mercer, about management of health and digitalisation ensuring the benefit of the employee, companies and insurers have debated about how the pandemic has led to health, both physically and emotionally, as the main objective of all of them. Cristina de Pablo, Head of Posts and Mercer Marsh Benefits, commenced discussion of the current situation and the tendencies that are being investigated. “There is already one more concern for giving health coverage. For these companies have held that they will respond to this inquiry by the employees, adjudicated in the case of expatriates, with distinct formulations. It has worked to ensure covertness, has potential solutions to provide specific needs for the situation, and has sought alternative assistance access to physics such as telemedicine or Covid-19 attention channels in remote control ».
In view of the tendencies that exist, there are three common elements in all of these organizations: Psychology and Strategies of Wellness Associates », explains De Pablo.
Indeed, this situation affects insurance companies, as long as the endowment services and coverage are set, the sector’s guidelines apply: a public collaboration with public health, an increment of resources in the medical provision, management of the changing model and mediating risks, and generating quality data in relation to the performance and distribution of the medical guest ».
A continuation, Verónica Villasevil, Head of Health and Safety at ING, reports the experience of success that the ING Bank has had during the protection of its employees before this pandemic. “Take care of it today and our professionals will do much more than just work hard. It is a key priority for the bank to provide personal security to our workers. In accordance with the person being better, there is more to the company and it is also reflected in the service we have as a bank ».
The pandemic has a right to retaliate against all organizations, and for ING the mayor of the media, who has been the prime mover since the telecommunications operation. “For a long time now we have had to respond to the needs of our workers, which are not the same as the one we have. We have many fast, flexible and intermediate tools, adapting to all processes and more than 85% of the plant has telabraba, creating specific plans. In addition, we can provide all our collaborators with a psychological assistance service, resilience courses, mindfulness sessions to learn how to overcome adversity and take care of their emotional well-being », analyzes Villasevil.
Moreover, the banking group is aware of the opportunity to attract and retain talent with these politicians; “It’s key to being employed that works in a good company, that takes care of it and in what you can create, it is not only as professional as a person. There are aspects such as the salary and the vacations that he determines in other eras, but he values the aspect of the property more, “Verónica concludes.
Following ING’s intervention, a roundtable discussion was held with the most important companies in the sector regarding digital transformation and the future of the sector. Elena Vidal, Director of Area of Quality and New Services of Adeslas Security, explained that the concept of digital transformation is in fact a change process about which patients, doctors and insurers need to operate. “Always with a common goal, looking for the best health results for our clients / patients and bringing efficiency and sustainability”.
Alberto E. Porciani, CEO of Top Doctors, thinks that the great reto is the professionals of medicine: “We believe that the great reto is not the patient, who is in the process of transformation, is not the medicine that is needed to learn to use technological advances that are constantly evolving he consulted a phygital model, in which he provided prescriptions with online citations, realized and worked through telemedicine platforms that ensure the same service and with the guaranteed guarantees ”. Jesús Jerónimo, director of Sanitas Digital Transformation, creates that the pandemic, having had a very difficult period, has opened up opportunities for digital transformation, “the only good thing that has caused the pandemic is that it has a large precipitator of digital transformation in the sector. In a complete pandemic we have been asked to do more than 5,000 daily and consultative diary consultations, and the time has passed, many things are happening. With the creams we have come to find, fundamentally the telemedicine and video consulting part ”.
For the most part, Julio Lorca, director of Desarrollo de Salud Digital DKV, thinks that the insurer should change, from an economic plan to a customization of individualized plans. “We need to think more about the patient’s emotional part and not focus on rationalizing concepts. The insurers do not need to be an intermediary to actually be a partner / company of the end customer. Y eso plantea retos. The world we are in is indefinite; we tend to have a lot of volatility, a large virtualization of the sector and we will reduce the inconvenience to the customer ”.