Google saved Robinhood’s one-star rating by deleting nearly 100,000 negative reviews

Google saved Robinhood’s one-star rating by deleting nearly 100,000 negative reviews

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Google has actively removed negative reviews of the Robinhood app from the Google Play Store The edge. After some disgruntled Robinhood users organized campaigns to give the app a one-star review on Google’s Play Store and Apple’s App Store – and managed to bombard it into a one-star rating, the company has now deleted enough reviews to bring it back to almost to bring four stars.

Robinhood came under scrutiny on Thursday after the stock trading app announced it would block purchases of GameStop, AMC and other shares made popular by the r / WallStreetBets subreddit, and some users have already replaced their removed one-star reviews by new. to make their anger heard.

Here is a screenshot of the Play Store page by 9to5Google when the app had a one-star rating and had nearly 275,000 reviews:

Robinhood’s page earlier Thursday in the Play Store.
Image: 9to5Google

And here’s a screenshot we made shortly before the publication of this article, with an almost four star rating and about 180,000 reviews.

Robinhood’s Play Store rating later on Thursday.

This does not fall within Google’s ability to remove these posts. Google’s policy explicitly prohibits reviews intended to manipulate an app’s rating, and the company says it has a system that combines ‘human intelligence’ with machine learning to track and down policy violations in ratings and reviews. to force. ‘ Google says it has specifically taken action that it is confident it is violating the policy, the company said The edge. Google says that businesses do not have the ability to delete reviews themselves.

In Apple’s App Store, Robinhood has a rating of 4.7 and we saw no reviews newer than Wednesday. Popular programs like TikTok, Uno, en Genshin Impact also had reviews no later than Wednesday when we checked it out.

Unhappy Robinhood users not only use reviews to show their anger – they are also asking for a class action lawsuit. Later on Thursday, Robinhood said it would allow a limited purchase of certain shares on Friday. The company said the strike on Thursday was a ‘risk management decision’.

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