ESPN Plus says it will issue partial refunds to customers who paid for a UFC pay-per-view event on Saturday to experience technical issues.
Conor McGregor vs. Dustin Poirier was the main event of the UFC 257 main event, which would begin Saturday around 10 p.m. To watch, ESPN Plus subscribers, who pay $ 59.99 a year for the streaming service, also pay $ 69.99 for Saturday’s event. But users in the U.S. reported an eclipse on Saturday night about the ESPN Plus app running through some of the earlier battles on the main map.
A Disney spokesman, who owns ESPN, said in an email to The edge On Sunday, the company was aware that a technical issue had prevented some users from accessing the early part of the ESPN + pay-per-view event, and we apologize for the experience. We worked as quickly as possible to identify and resolve the issue. ”
The spokesman did not say what the specific issue was, but it affected some users in the Western U.S. and was resolved by 11 PM in time to see the signature fights, according to the company. Users were affected from a few minutes to more than an hour.
The company says it will give partial refunds to users affected by the outage. Customers who paid for the fight through a third-party platform such as Apple, Roku, Google or Amazon will have to get refunds from the platform, but Disney / ESPN says it will work with the companies on the refund process.