Dear Amazon, Stop Destroying Ryzen Processors With Ridiculously Insufficient Packaging

Dear Amazon, Stop Destroying Ryzen Processors With Ridiculously Insufficient Packaging

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AMD Ryzen Box crumpled
We & # 39; m not sure who should hear this at Amazon, whether it’s Jeff Bezos or a warehouse manager or someone in the logistics group, but for the love of all that is sacred, please stop saving delivery materials when you sends AMD Ryzen 5000 series processors that cost a few hundred dollars? Nice please, with a Raspberry Pi on top?
Look, we get it – having packaging items is wasted and annoying. You know, like when ordering a lip balm stick and it’s sent out in a box that’s big enough to hold 100 stick lip balms, and that could just as easily have been sent in a soft pack email – like the ones you use for some reason, AMDs also use Ryzen 5000 series CPUs that are rare.
Hey Jeff, or whoever’s at Amazon, who takes it all to heart, sees the photo above? According to Reddit user Healthy_Talk_8346, an AMD Ryzen 9 5950X came from one of your warehouses. Right talk – this is not enough packaging for a $ 800 CPU. Forget for a moment that some people want to hold on to their retail packaging and even display it. That almost rectangular cutout is actually supposed to be square, because that’s where this $ 800 chip is located before the user decides to install it. Oh, but it’s getting worse.

“FIY – the box was also wet … But not the envelope. Completely happening at the Amazon distro site …, “the user said and added that”condensation has built up in the CPU sleeve from the box.”

Are you kidding? Is there a ditch in the warehouse in which this thing accidentally fell? But at least the pins weren’t bent, as was the case with another buyer who bought a Ryzen 5 5600X earlier this week and also received it in a soft pack mail. This is how that one arrived …
AMD Ryzen 5 5600X bent pens

“There are so many bent pins around all four sides of the CPU and I have no first idea how to fix it. I tried a pair of tweezers and razor blade and used my phone camera as a magnifying glass, but have not been successful with a single pen yet. They are too small to work on me. AARRGGHGHGGH !!!!,“wrote the unfortunate buyer.

Jeff, my husband, do you see the problem here? These are very curved pins, and according to the buyer, they are on all four sides of the CPU. Sure, it’s probably fixable, but it’s dependent on you being able to bend dozens of pins successfully without breaking any of them. It’s either that, or send the CPU back and wait weeks or maybe even months for another chance to order one of these extremely elusive CPUs. Not cool.

We wish it were isolated incidents, but with the rest of the team here HotHardware, we find that these days we report on these kinds of things with worrying frequencies – like three times in the past week. Do you remember the one?

AMD Ryzen 9 5900X Crushed Box

This is a broken Ryzen 9 5900X retail box shipped from your people in a cardboard box with enough packaging material inside. Just kidding, it was also sent in a softpack mail. The CPU of within $ 550 survived the ordeal, although the buyer claims it was about to fall out of the package upon arrival. Yikes.

And hey, we understand that AMD bears responsibility here too. AMD needs to use firmer packaging (and we assume it’s sent to Intel CPUs as well, but did not notice the same complaints as of late). But if you look at what we see, we’m not sure if it would use AMD, lack a briefcase.

To return to the $ 800 Ryzen 9 5950X (it’s just as rare as the teeth at MSRP at the moment) that prompted this open letter, and that they at least worked with the person who bought the chip .

“I just ordered my motherboard so I can test it so we’ll see if it works. Let it dry until Sunday when the motherboard enters. After I explained the rarity [of the] given a situation to them, and explaining what it would take to confirm functionality, Amazon gave me a ‘one-time exception’ of a 30 percent discount ($ 252) to pay a motherboard to the CPU test, so I can not complain about their customer service at least, “wrote the user.

This is truly a wonderful gesture. But do you know what would be even more wonderful? If you would stop sending CPUS IN SOFT PACK MAILERS! You caught up with $ 96.15 billion through the first three quarters of 2020 (Q4 results have not yet been posted) for a profit of $ 6.33 billion, which rose nearly 200 percent over the same quarter in 2019.

Congratulations, it’s very tight. How about using it on better packaging for Ryzen 5000 series CPUs? Unless my neighbor ordered one, he recently borrowed my favorite flash and then lost it.

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