Customers who started CD Projekt “href =” https://www.videogameschronicle.com/companies/cd-projekt/ “> CD Projekt over their offer to offer Cyberpunk 2077” href = “https: //www.videogameschronicle. com / games / cyberpunk-2077 / “> Cyberpunk 2077 refunds have started getting their money back – and report that they have not yet been asked to return the game.
After three delays, the long-awaited RPG was released in December 2020 with numerous technical issues, especially on last-generation consoles, which even led to the title being removed from the PlayStation Store.
CD Projekt promised to improve the overall experience through future updates, but also said that customers who do not want to keep the game can opt for a refund.
Several users who have chosen to get their money back told Vice that they have now received a refund through PayPal, but that they have not yet been asked to return the game in the case of physical copies, or that their digital copy has been removed from their console software library.
One customer who purchased the $ 250 Cyberpunk 2077 collectible issue said, ‘I was surprised I did not need [send it back]. So I still have everything. As a customer, I feel that they have ‘done well’. Just show proof, then we’ll give you your money back. ‘
Another customer who bought a code for the game from a retailer said, ‘Strange, [I] still have access to the game via my Xbox “href =” https://www.videogameschronicle.com/platforms/xbox/ “> Xbox, it does not appear to have been revoked, although I sent the code to them. an idea of how it will work out in the long run! ‘
According to the refund process, customers would have to return their copy of the game at some point so that they could still be asked at a later date, although CD Project Red did not respond to a request for comment from Vice asking if this policy had been applied. would be.
CD Projekt originally said players who wanted a Cyberpunk 2077 refund had to contact the company by December 21, 2020 via a special email address. Customers who did so were then asked to complete a form and provide proof of purchase and proof of ownership of them. the match by January 10, although the deadline was later extended to January 31.
However, VGC tested whether the email address ([email protected]) still accepts requests on January 8, while we initially received a response stating that the submissions were closed, we will receive a follow-up email on January 18 mail in which we are asked for a refund form.
“After you have completed and submitted the form, we will contact you with further details regarding the process during January and February 2021, depending on when the completed form was sent,” he said.
Retailers started discounting Cyberpunk 2077 just over a month after its release, and Best Buy recently released the PlayStation 4 “href =” https://www.videogameschronicle.com/platforms/playstation/ps4/ “> PS4 and Xbox One “offered. href = “https://www.videogameschronicle.com/platforms/xbox/xb1/”> Xbox One versions for $ 29.99, lower than $ 59.99 at launch.