Cyberpunk 2077 launch and ongoing corrections investigated by the Consumer Protection Agency

Cyberpunk 2077’s ongoing development, and CD Project Red’s approach to refunds, are being investigated and monitored by the Consumer Protection Agency in Poland, which has the power to fine the company up to 10% of its annual revenue. Dziennik Gazeta Prawna reports that UOKiK, Poland’s Office of Competition and Consumer Protection, is investigating ‘confusion’ after the launch of the game, and has asked CD Projekt Red for an explanation of what took place.

A spokesperson for UOKiK (translated by IGN Poland) explained: “We are asking the company for an explanation regarding problems with the game and the actions they are taking. We will look into how the developer is working on patches or solving problems that prevent it. can play on different consoles, but also what steps [the company] plan to take people [who requested refunds] and are not happy with their purchase because they can not own the game on hardware, despite the assurance of the producer. ‘

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UOKiK waits for CD Project’s explanation and then decides on the next steps. The following steps may be important. UOKiK can choose to fine the company up to 10% of its income in the past financial year. According to the report, UOKiK could alternatively ask the developer to issue ‘digital bonuses’ to those who bought the game for the last generation of consoles. How the latter can be organized, or how it will affect players outside Poland, remains to be seen.

This is perhaps the most worrying thing for CD Project: the report adds that the repayment policy organized in the aftermath of the launch can still be considered unsatisfactory, leading to it.

IGN contacted CD Project Red about the report, which declined to comment.

This is the latest in a series of setbacks for Cyberpunk 2077, which saw major performance issues on latest consoles for which the developer promised several solutions. We’ve seen the game being removed from the PlayStation Store, with CD Project Red offering refunds. In the meantime, a class action lawsuit has been filed against the publisher CD Projekt SA, which according to the company will defend itself.

The developer recently denied a series of rumors about development details, but there are reports of internal conflict between developers and CDPR leadership. The game has, among all this, remained commercially successful, selling over 13 million copies in all formats, and even refunds.

Joe Skrebels is IGN’s editor – in – chief of News. Follow him further Twitter. Do you have a tip for us? Want to discuss a possible story? Send an email to [email protected].