The Avianca airline announced this Tuesday that it had unveiled a function to reprogram flights canceled due to the pandemic. This option is available for traverses of the area line web site, in its application for mobile phones and directly for electronic mail traverses.
“This is an alternative to burning mayor’s autonomy for customers, in the sense that every time a plane is modified or canceled by airline involuntary shifts – restrictions associated with pandemic conditions, climatic aberrations, among other reasons – close your journey without the need to call the call center or make sure you have physical contact points “, says the airline in a communication.
“This option is not available when the passenger decides to cancel or cancel his flight for other reasons,” Avianca explained.
The customers can make use of the following service:
1. Travels of electronic mail where the notification is a change in its itinerary, beginning with the mobile application in avianca.com in the sections “Mis Viajes”, “Travel protection means” and in our camp “Notification Center”.
2. First click: Revise the original affected itinerary.
Second-click: Choose the most convenient alternative for the passenger.
4. Tercer-click: finalize the accommodation in the button “Watch and continue”.
If you are looking for electronic mail, the steps are the following:
Travels of electronic mail where the notification is a change in its itinerary, entering the mobile application or in avianca.com in the sections “Mis Viajes”, “Travel protection means” and in our camp “Notification Center”.
2. First click: Revise the original affected itinerary.
Second-click: Choose the most convenient alternative for the passenger.
4. Tercer-click: finalize the accommodation in the button “Watch and continue”.