Apple today added a new “Disable Activation Lock” page to its website that provides steps users can take to disable the security feature on an iPhone, iPad or iPod touch.
/article-new/2021/02/apple-turn-off-activation-lock.jpg?resize=560%2C413&ssl=1)
As noted on Reddit, the page contains a link to initiate an Activation Lock support request in the United States, which means customers no longer need to contact an Apple support representative by phone, email or online chat to complete this process to start. To apply for Activation Lock support, you must be the owner of the device and the device may not be in lost mode or managed by a business or educational institution.
After entering a valid email address and serial number of the device, customers are instructed to fill out a form to prove the ownership of the device, with details such as the original date of purchase of the device, place of purchase and a photo or screenshot of the original proof of sale. If available. Any information provided will be used by Apple or an Apple affiliate to process the Activation Lock request.
Upon submission of this information, Apple will review the request and provide email updates. A support number is generated for reference.
In the event that Apple unlocks the Activation Lock on your device, all data stored on your device will be permanently deleted. Apple says it’s the customer’s responsibility to back up their device before submitting an Activation Lock request.
Activation Lock is designed to prevent anyone else from using your iPhone, iPad or iPod touch if it is ever lost or stolen. If you mark the device as lost on the iCloud website, it locks the screen’s device with a passcode and lets you display a personal message with your phone number to help you get it back. And if the device is wiped out, the original owner’s Apple ID and password must be entered by Activation Lock.