The AirPods Max is Apple’s first incident with its own over-the-ear headphones. They have magnetic cushions that can be swapped and replaced on their own, and we’re now looking at how the modular design affects the warranty replacement process.
9to5Mac reads Damien Menn shared some photos showing what the AirPods Max warranty replacement process is like. Damien experienced an issue with the AirPods Max Digital Crown, and Apple replaced the entire headset – with one exception.
The AirPods Max replacements Apple sent to Damien did not include replacement ear cushions. Instead, Apple’s assumption is that you should take the earbuds of your damaged AirPods Max and use them with your new pair. This makes sense, as Apple sells a set of AirPods Max ear cushions on its own for $ 69.
This is likely to vary from situation to situation, but we do not expect Apple to include earplugs in AirPods Max warranty replacements unless necessary – such as if the problem is with the earplugs themselves. In such cases, it is possible for Apple to only replace the cushions given the modular design.
One thing to note is that this strategy differs from AirPods Pro. Apple does include replacement silicone tips with AirPods Pro warranty replacements. Apple also sells AirPods Pro tips for $ 8.
And in case you were wondering, AirPods Max AppleCare is a relatively good price at only $ 59. It offers two years of coverage, including accidental damage. You can also pay monthly for AppleCare on AirPods Max of just under $ 10 per month for six months.
In related news, some AirPods Max users have experienced problems with condensation, as we first reported last month. It’s unclear what the solution to this problem is, whether it’s even a problem, but let us know in the comments if you reached out to Apple about AirPods Max condensation and the solution they suggested.
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