While many car manufacturers were announcing concepts and forthcoming motors on this year’s Shanghai Motor Show, Tesla had other things to sort out at his car show stall. A protester climbed on top of a Tesla Model 3 and started shouting from a Bloomberg about suspected brakes in Tesla’s cars. report.
The woman was wearing a T-shirt with a Tesla logo that said ‘Brake lost control’, and shouted the same phrase repeatedly before the security guard detained her, according to Bloomberg:
The woman was simply identified as Ms. Zhang, according to a statement from Tesla that the Wall Street Journal. Zhang has been linked to previous protests in which she claims the brakes failed in her father’s Model 3 and endangered her family in an accident earlier this year, according to the WSJ:
Tesla said in a statement on Weibo that the protester was a Tesla customer from Henan province whose father was involved in an accident in February in which his Model 3 crashed into another vehicle.
According to Tesla, the woman demanded a full refund and claimed that a technical problem with the car caused the accident. However, the company said the woman’s father crashed due to excessive speed. The company said he was in contact with the woman and was willing to help her find a solution.
Tesla seems to be showing a conciliatory tone about the woman’s situation, claiming that he tried to negotiate with the woman and reach a satisfactory conclusion in the aftermath of the accident.
A CEO and one Tesla vice president, Grace Tao, went on to say that she is confident that many of her clients are based on misunderstandings, and that may is not the best quote to give in situations like this. In essence, Tao’s remark of the WSJ is a handwriting and ‘user error’ that refutes issues that are far removed from the innocent but annoying mistakes that technology users make.
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When product defects potentially endanger people’s lives, tensions flash up and your situations get exactly like this protest. It thus appears that the exchange between Tesla and me. Zhang did not go well for any of the parties, and this is not the first protest in which Ms. Zhang was not involved, according to Bloomberg. This latest protest did not end well; security guards had to physically restrain the protester.
Tesla strengthened security in hockey after the altercation, but at that point it seemed difficult as the woman caused a lot of public outcry which started to trend on social media and got a lot of attention and solidarity from other Tesla owners with their own grievances.
