A problem of 102 million million annually: the double-digit compression line developments in the physical world

The figures of the National Federation of Minority Trade (NRF) are huge: of the USD 565,000 million online sales of 2020 en los United States, USD 102,000 million causes devolution of goods. The proportion of cases duplicate —En promedio: en algunos rubros es mucho burgemeester— a burden developments in physical commerce, what was going on 10.6%, and I like that some of the mayors of the market “dejen in claro que do not want a revolution, a law of having reintegrated the money”, Señaló Fox Business.

“A creative list of great minorities, included Amazon, Target y Walmart, are responding to the developments and exchanges offers a rebate to customers and tenants what is the product or what do we donate in a mandarin bottle of vuelta“, Coincidentally Forbes. When an object is bared or has a large untamed tampon, the cost of payment for the revolution —Which in the case of large cadences, when dealing with customers that heidense member or have a purchase of more than USD 25 or USD 35, is a seller’s cargo— it is more large than economically reasonable. The reintegration did not make the money lose, but was added to cost of the item on its premises and the processing of its system and inventory, sí.

Amazon, Walmart and other companies stand out implementing artificial intelligence to decide whether or not it is economically sensible to process a devolution”, Explained The Wall Street Journal (WSJ). “This perspective is relatively new”, as the definition implies, “is being adopted in a more amplified manner during the COVID-19 pandemic, due to a forced online purchase that companies want to think about.” arreglan con las devoluciones ”.

A target from Target Dijo to WSJ that politics is employed in a small amount of cases in that it is evaluated that this option is better than the development of the purchase; a Walmart voice aggregator who also considers that it is marketed that the company does not want to sell and analyzes the customer’s purchase history, among other factors.

Según Forbes, “Procedure a revolution costing the companies between USD 10 and USD 20 per item”, De ahí que en los Minutes objects from USD 20 if you can generate a loss to hacerlo. Some good no se pueden volver a vender, because some states the impediment by reason of hygiene safety, the pork in the fueron process discontinue. On occasion is the additional problem of the customers buy the same product in different colors and sizes to choose that which is quedarán and devuelven the demas.

También las fiestas agudizan the problem: only during this period of 2020-2021 will develop well over a total of USD 70,500 million, a value of 73% and compared to los cinco años anteriores. The first week of January the private UPS reception service is accepted 1.75 million revolutions per day.

In general, during 2020 la amount of packages sold online that devolvieron increased by 70% In comparison with 2019, WSJ Amit Sharma, Executive Director of Narvar, said that it is dedicated to the development process for minority traders. “More than the average of the increment is due to a increase in the sales of electronic commerce while more than a quarter of it goes away consumers do not want to turn to a physical store that buys them in the red ”, aggregate.

In general, the reaction of consumers is positive, I estimate Forbes, even if they have an object that does not exist when they have to find a destination. What value is what do not have to prepare a box for the mail, print the label of the correct letter and go to the post office. “It’s a new way for brands to build trust with their customers ‘free’ products that actually help the business to make money”, Aggregate the article. In the case of those people who do not wish to have a physical auction by tomorrow at COVID-19, the experience gives the impression that the merchant is concerned about the security of the customer.

Rick Faulk, Executive Director of Locus Robotics, which employs technology to automate developments, signaled that many tithes want consumers to develop in a local physique their online purchases because the people tend to make additional purchases a time that is in the place. And so it is particularly difficult for the COVID-19, which has forced the limitation of the amount of people who can be in a business e hizo que manyos ni siquiera quisieran acercarse a un espacio public space closed.

Desde luego, se dan abuse of these politicians. “People like sports, not just money,” said Yuval Ben-David, an analyst at Sixgill, a cybersecurity firm.

“The most common method is decide that an object is not read or that it was given”, Dijo Ben-David. “Continuation of criminals using social engineering techniques to persuade a minor to issue a rebate. A technical habit between the scammers it is hoped that companies will be able to receive the packages during the pandemic, to prevent COVID-19 cont.

In another article, WSJ analyzes other initiatives of the minorities, such as virtual probes for the call or a simplified design system in the middle, is that it is unlikely that the electronic commerce figures regress to the antidote levels of the pandemic. “In a recent survey by Pitney Bowes Technology Company, the 42% of consumers think they are thinking of buying online just now a time when the pandemic ends ”, quoted the media.

For the commercial trade, USD 1 million will decrease less than the breakdown of USD 500,000 in the final balance, detalló Navjit Bhasin, executive director de Newmine, manufactured software for the analysis of the los motives for the souls the people have devolution. It is not uncommon: if a lot of tithes are given to clients who ask a respectful questioner, the answers are tended to be inaccurate.

‘Al die menos is 90% de los clientes no and the correct reason of the revolution ”, says Bhasin. ‘Tienden a choose the first answer in the list of reasons contemptible ”. Die Keep program of its business means distinct aspects of the consumer devotional, to identify problems with the description of a well has the customers that tienden a hacer devoluciones serialmente, and general o and un rubro and particular.

If it is difficult to reproduce the experience of trying a print, for example, much tends to work in ways to help the people elijan better than to understand, así no lo devuelven.

‘Ulta Beauty presents 2016 virtual makeup makeup, but the herramienta did not despair until last year, when the tests were multiplied by 12 with respect to the levels of 2019, says Prama Bhatt, director of digital services ”of the cosmetic brand. Bhatt believes that this technology “will be a central part of the business” in the near future.

Levi Strauss and Tommy Hilfiger use a herramienta that allows its customers to observe what the mouse takes in distinct types of cuerpos, loosual reduce the devolution by an 8%, says Yael Vizel, executive director of the company that designed the technology, Zeekit. Although now there are two cases of ropa not using this specific resource, Zeekit allows people to take a photo of their differences in order to be digitally represented como le caería la sudadera o el pantalón que quieren comprar.

“One can go with more than 100 suits in one minute”, Agregó Vizel. “It’s not possible to have a physical examiner”.

Another option that is intended —explained Oliver Lange, ‘n vrag de H & Mbeyond, the brand innovation laboratory— is the ropa a medida. H&M is trying on camisas and jeans in its e-commerce site in Germany, and has reduced the deviations to 5% median a questioner of 10 steps on height, weight and body type. The cost of the shirts is € 34.99, or USD 42.

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