‘We regret the tone of the notice our manager gave to Ms. Kharats sent, which was taken from a form letter we send to tenants with chronic noise problems. “We sent her a recall notice this morning apologizing for the misunderstanding,” said Sarah Furchtenicht, vice president of GK Management. ‘The notice, which gave rise to complaints from other tenants, should have been more sensitive and spelled out the solution more clearly. We encourage family members to stick with their grandmother while maintaining CDC guidelines for wearing masks and maintaining social distance. Her health and theirs will be maintained by following these recommendations. In this case, we encourage the family to use their cell phones instead of screaming off the sidewalk. “
