Last week, Google’s latest payment service left ‘early access’ for those in the US. Apart from being easier to download, the departure of beta also means that users can leave public ratings. However, the Play Store does not currently allow users to review the new Google Pay.
Under normal circumstances, the Play Store list for apps you have installed has the ‘Rate this app’ section with ‘Tell others what you think’. There are five blank stars that you can type between ‘What’s new’ and ‘Developer contact’, or you can enter text first by clicking ‘Write a review’.
On Android, the Play Store does not currently allow you to review the new Google Pay. This is most likely a bug, as the capability is available via play.google.com on mobile or desktop sites. You can get the full URL by tapping on the overflow menu in the top right corner of the list and opening the subpage to copy it manually.
https://play.google.com/store/apps/details?id=com.google.android.apps.nbu.paisa.user
However, this is somewhat inconvenient, given how rarely users visit Play on the internet. Meanwhile, the problem may lie in the transition from early access to a stable release, although the possibility of leaving ‘Private Feedback’ is usually available.
The new Google Pay, available in India, Singapore and the United States, currently has a 3.8 / 5 rating based on 4,094 reviews. The majority are 5 stars, with 1 star reviews the next largest continent. Some users dislike the nature of one device and the peer-to-peer capabilities are criticized for being less powerful, while others do not enjoy the pseudo-social messaging component of the revamped experience.
update: Google is aware of and is currently investigating this issue.
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