New employees of Braunfels Utilities say they plan to make a ‘one-time adjustment’ of all customers’ accounts after the winter storm

NEW BRAUNFELS, Texas New officials from Braunfels Utilities announced on Sunday that they plan to make a ‘one-time adjustment’ of all customers’ accounts after the winter storm.

According to a statement from the utility, both residential and commercial bills will be adjusted once to assist and assist customers who may have higher bills due to freeze-related leaks or extremely high use for tap drops to prevent property damage.

“Our customers have had to endure unimaginable hardship due to these extreme weather conditions,” NBU chief executive Ian Taylor said in a statement. “We understand their concerns and want to do everything in our power to help our community by mitigating the impact of their next bill.”

According to Taylor, the financial impact of the winter storm on customers in the New Braunfels area has not been ‘fully calculated’, but it could be significant.

The utility says it is experiencing an extraordinarily sharp increase in fuel costs and that the impact of the storm will continue ‘in the foreseeable future’.

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Although fuel levies are normally passed on to customers, the NBU strives for ‘every financial instrument we are able to spread the financial impact over years’, the utility said in a statement. “Spreading the cost, if approved, will keep the impact on customer affordability to a minimum, because it’s important because everyone in our community and beyond has had a very difficult time.”

The group also said they also offer account assistance and payment plans to help those who are struggling to pay their bills.

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